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Privacy Policy

Shoutdial Privacy PolicyEffective Date: September 12, 2025Shoutdial (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services (“Services”), including calling, voicemail, fax, messaging (SMS/MMS), and related features.By using our Services, you agree to the practices described in this Privacy Policy.1. Information We CollectWe collect only the information necessary to provide and support our Services:Account Information: Name, email address, phone number, billing information.Service Data: Call detail records (CDRs), voicemail, fax, and SMS/MMS messages, but only as needed to deliver and maintain the Services.Technical Data: IP addresses, device identifiers, and system logs to prevent fraud and ensure security.We do not collect or sell personal data for marketing purposes.2. Use of InformationWe use your information only to:Provide, maintain, and improve the Services.Process payments and manage your account.Detect, prevent, and investigate fraud or abuse.Comply with legal and regulatory obligations (e.g., telecom rules, subpoenas).We do not sell, rent, or share your personal communications or media (calls, voicemails, SMS, faxes) with third parties for marketing or unrelated purposes.3. Messaging (SMS/MMS) PolicyBy providing your phone number, you consent to receiving SMS/MMS messages related to your account and Services.Message and data rates may apply. Frequency varies.You can reply STOP to opt out of non-essential messages, or HELP for assistance.We comply with 10DLC and carrier requirements for consent, opt-in, and opt-out.4. Data SecurityWe use industry-standard security practices to protect your information, including encryption in transit, access controls, and monitoring.
However, no system is 100% secure. You are responsible for securing your devices, passwords, and SIP credentials.5. Data RetentionWe retain account and billing data as long as required for regulatory, tax, or legal compliance.Call recordings, voicemails, SMS, and faxes are stored only as long as necessary to deliver the Services, unless you delete them earlier.When deleted, media is permanently removed from our systems within a reasonable time.6. Sharing of InformationWe may share information only with:Service Providers: third parties who help us deliver the Services (e.g., carriers, payment processors).Legal Obligations: regulators, law enforcement, or as required by law.Fraud Prevention: as necessary to detect or prevent abusive activity.We do not sell or rent customer information to third parties.7. Your RightsDepending on your location, you may have the right to:Access, update, or delete your information.Opt out of non-essential communications.File a complaint with your local data protection authority.Requests can be sent to [email protected]
.8. Children’s PrivacyOur Services are intended for users 18 and older. We do not knowingly collect personal data from children under 13.9. Updates to this PolicyWe may update this Privacy Policy from time to time. Changes will be posted with a new “Effective Date.” Continued use of the Services after updates constitutes acceptance.10. Contact UsIf you have questions about this Privacy Policy or our data practices, contact us at:Shoutdial (Voice Solutions NW LLC)
Email: [email protected]

Shoutdial Terms of ServiceLast Updated: September 12, 2025Welcome to Shoutdial! These Terms of Service (“Terms”) are a binding agreement between you and Shoutdial, a DBA of Voice Solutions NW LLC (“Shoutdial,” “we,” “us,” or “our”).By using our services (the “Services”), including calling, voicemail, faxing, messaging, or related features, you agree to these Terms and our Fair Use / Acceptable Use Policy (AUP), incorporated herein by reference. If you do not agree, do not use our Services.1. Privacy of Your MediaShoutdial does not claim ownership of, or rights to, your private communications or media (such as call recordings, voicemails, or faxes). These remain your property and are not accessed, distributed, or used by Shoutdial except as required to provide the Services or comply with the law.2. Account Security & ResponsibilityYou are solely responsible for securing your account, SIP credentials, and devices.All usage of your account is your responsibility, whether or not you authorized it.If your credentials are compromised, you remain liable for all usage until Shoutdial confirms receipt of your notice of compromise.3. Fair Use & Acceptable UseYou must comply with Shoutdial’s Fair Use & Acceptable Use Policy (AUP).Violations of the AUP may result in immediate suspension or termination.You are responsible for all charges, including overages or fraudulent traffic, regardless of source.4. Fees & PaymentYou agree to pay all subscription, usage, and overage fees incurred on your account.Charges resulting from compromised credentials, fraud, or unauthorized access remain your responsibility.Fees are non-refundable unless required by law.5. Service AvailabilityServices are provided on an “AS IS” and “AS AVAILABLE” basis. We do not guarantee uninterrupted or error-free operation. Maintenance, upgrades, or outages may interrupt Services without liability.6. Limitation of LiabilityTo the fullest extent permitted by law:Shoutdial is not liable for indirect, incidental, or consequential damages (e.g., lost profits, unauthorized usage charges).Shoutdial’s aggregate liability shall not exceed the greater of $100 or the amount you paid in the past six (6) months.7. IndemnificationYou agree to indemnify and hold harmless Shoutdial, its officers, employees, and affiliates against any claims, damages, losses, or expenses (including attorneys’ fees) arising from:your use of the Services,your violation of these Terms or the AUP, orany claim related to traffic from your account, including fraudulent or unauthorized activity.8. TerminationWe may suspend or terminate your access at any time for:violation of these Terms or the AUP,suspected fraud or abuse, ornon-payment.
All outstanding fees remain immediately due upon termination.9. Governing LawThese Terms are governed by the laws of the State of Delaware. Any disputes must be brought in the state or federal courts of Delaware.10. Changes to TermsWe may update these Terms or the AUP at any time. Continued use of the Services after changes are posted constitutes acceptance.

11. TERMINATIONWe may terminate or suspend your account and your ability to use the Site or Services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.Upon termination, your right to use the Site and Services will cease immediately. If you wish to terminate your account, you may simply discontinue using the Site and Services.All provisions of these Terms shall survive termination, including our rights regarding indemnification, disclaimers of warranties, limitations of liability, and dispute resolution.12. GOVERNING LAW AND JURISDICTIONThese Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to any principles of conflicts of laws. You agree that any action arising out of or relating to these Terms shall be filed only in the state or federal courts located in Delaware, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these Terms.13. INTELLECTUAL PROPERTY POLICYIf you believe that content on the Site violates or infringes your copyright or other intellectual property rights, you may submit a written notice via email to [email protected] containing the following information:A physical or electronic signature of the owner of the copyright or other right that is allegedly infringed.Identification of the copyrighted work or other content that is claimed to have been infringed, including a description of where the material is located on the Site.Your full name, address, telephone number, and email address.A statement that you have a good faith belief that use of the copyrighted content on the Site as described above is not authorized by the copyright owner, its agent, or the law.A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.Upon receipt of a valid notice, we will promptly remove the identified content and notify the user who posted it. We reserve the right to terminate any users of the Site or Services who are repeat copyright infringers.14. MODIFICATIONS AND INTERRUPTIONSWe reserve the right to change, modify, or remove any portion of the Site or Services in our sole discretion and without prior notice. We also may limit or interrupt your use of the Site and Services periodically for maintenance and upgrades. You agree that we will not be liable to you or any third party for any change, interruption, disabling, removal of or suspension of any of the Site or Services.15. MISCELLANEOUSThese Terms constitute the entire agreement between you and Shoutdial regarding your use of the Site and Services. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions remain in full force and effect. You may not assign or transfer these Terms or any of your rights or obligations under these Terms without our express written consent. We may freely assign these Terms. The section titles and headings in these Terms are for convenience only and have no legal or contractual effect.Last Updated: January 12, 2024

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Refund Policy
Refund Policy for Shoutdial.comLast updated: 2/12/20241. GeneralRefunds are not offered on our monthly subscription services. You can cancel your service at any time and your service will remain active until the end of the current billing cycle. If you are on a yearly plan and wish to terminate service, we will evaluate your situation on a case by case basis to determine if a refund will be applied.2. Conditions for a RefundRefunds can only be processed for accounts that have purchased a yearly subscription. Your refund will include any unused months of service but not include any partial months of service. Your plan can cancelled at the end of the month you request cancellation and a refund will be issued after service is ended.3. Processing RefundsRefund requests are processed within a reasonable timeframe. Refunds are made to the original method of payment. You will be notified once your refund has been issued.4. Contact UsIf you have any questions about our refund policy, please contact us at [email protected]

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Choose from a single user or multi user account subscription.Single user account is 50/month and comes with 2 DID's and 1000 minutes of usage.Multi User account comes with 5 users, 5 DIDs and 3000 minutes of usage.*SMS requires additional validation and time to implement. We will walk you through the process not to worry!Please also note that should your account flag for additional verification you may be unable to immediately make outbound calls. We strive to rectify these situations as quickly as possible. Should you find yourself in that situation please send an email to [email protected].

Shoutdial Fair Use & Acceptable Use Policy (AUP)Effective Date: September 12, 2025Shoutdial provides communications services intended for lawful, legitimate business or personal use. To protect the network, our customers, and the integrity of our services, this Acceptable Use Policy (“AUP”) sets out the rules for use.1. Prohibited UsesYou may not use Shoutdial Services to:Engage in fraud, toll fraud, or hacking, including unauthorized use of SIP credentials or devices.Send spam, robocalls, auto-dialers, or mass unsolicited messaging.Spoof or misrepresent caller ID information.Harass, threaten, or abuse others through calls, messages, or faxes.Transmit unlawful, obscene, defamatory, or infringing content.Resell or provide the Services to third parties without written approval.Interfere with the security or operation of the Services or Shoutdial’s systems.2. Customer ResponsibilityYou are fully responsible for all use of your account, including usage resulting from compromised credentials, hacked phones, or unauthorized access.You must secure your devices, passwords, and SIP credentials.Any traffic originating from your account is deemed authorized by you.3. EnforcementShoutdial may suspend or terminate Services immediately if violations are suspected.You remain responsible for all charges incurred, including overages or fraudulent usage, whether authorized by you or not.Shoutdial reserves the right to investigate violations and cooperate with law enforcement.

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